What you need to know when purchasing a medical alert system 

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Before choosing a safety alarm or medical alert system, it is important to consider the products and services being provided by different companies.

Here are our top tips for choosing a Medical Alert system or Safety Alarm.

  • Always ensure that you look at the customer review sections and compare all your options to see which reviews fill you with the most confidence.


  • Compare prices as you want to find the most cost-effective item you can find… Don’t rush into making your decision just because you need one!


  • Over and above the price, make sure you compare functionality and review the additional service options each may offer – work out what suits you the best.


  • Some medical alert systems are not monitored  – some just contact the telephone numbers that are entered into them at the set-up stage.


  • Quality safety alarm or medical alert systems are serviced. Highly-trained staff immediately call to assess the situation and either call a relative/friend from the contact list, or medical staff/ambulance.  These companies also have a fully-functioning call centre with staff trained to handle emergency calls.


  • Most medical alert systems provide a button which can be worn around the neck or on the wrist. Ensure they are waterproof so they can be worn constantly, even in the bath or shower. This is an area where an infirm person is very likely to fall.


  • Some systems also include an option called “Inactivity Sensor”. This should be placed where the senior is most likely to go several times a day, e.g. by a bathroom or the kitchen.  The sensor detects movements past it in each set time period (e.g. every 12 hours or 24 hours). If there has been no movement in that time, then an alarm is triggered.  Control room staff then contact the person to see if they are OK, and if not (or no response) the reach out to your personal contacts and/or an ambulance.


  • Ask the safety alarm or medical alert provider about how they test the system. It’s important that you test a new medical alert system to see if it’s working in every room within the house and also the yard.  Understand the distance that the unit provides you from the base station.


  • Lastly, and maybe the MOST important item, get a feel for the personalisation of the service provider. Do they come out and meet you for set-up and training or do they just post the item to you?  Is their service local or national, and what does this mean to you?


Remember, you should never cut corners on health and safety.  Once an injury like a fall occurs, then it becomes much harder to keep loved ones in their homes.  Safety alarms or medical alert systems provide the confidence for a person to stay in their own home, and the peace of mind for their friends and relatives.

Considering a Safety Alarm or Medical Alert System?

MediWatch is a Canberra based solution provider of personal alarms and medical alert systems. Our products offer safety and confidence to people wanting the freedom to live independently in their own home.

MediWatch products, onsite assistance, and our 24-hour local emergency response team allow families the assurance that their loved ones are being monitored in the chance they fall, become unwell or need urgent assistance.


Need more information?

Contact us on 1800 551 202 or info@mediwatch.com.au