Procedures after an alarm activation



  • On initial installation we will collect your preferred procedure in the case of an emergency whether its a medical emergency, no movement or a fire.


  •  The signal sent to the control room will notify them of what procedure to follow.


  • Once alarm has been received at our control room we will talk to you hands free through the base station.


  • If communication can not be established with the user or their contacts our control room will send the relevant emergency services.


Our Control room Will call the relevant emergency services if the user and their contact do not respond, we'll inform them of the following: 

  1. Address
  2. Date of birth
  3. Lock box location & code
  4. Any heath allergies
  5. Any known medical history